What Information We Hold and Why
When you register, we collect your name, contact details, and account credentials. Every deposit transaction — whether through bKash, Nagad, or Rocket — generates a transaction record tied to your account wallet. We hold this to process withdrawals, verify your identity, and meet our obligations under
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applicable law. We do not sell your personal data to third parties. Payment details you enter for bKash, Nagad, or Rocket are used solely to process your requested transactions and are not stored beyond what the payment rail requires. We may collect device and session data
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— browser type, IP address, session timestamps — to keep your account secure and detect unusual access. If you contact our support team, that correspondence is stored and linked to your account. Data is retained for as long as your account remains active and for a
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period after closure as required by applicable regulations. You can request a copy of the data we hold on you at any time through our support channel. Availability of our services, and the data obligations that apply, depend on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.